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Why is my order missing an item?

If you have received an order and it was missing an item, please review Partial Shipments and Special Event Merchandise prior to contacting customer service.

All missing merchandise must be reported within 90 days of your order's ship date. If we are notified of a missing item(s) after these timeframes, we will be unable to process your request.

If you're reporting a missing item and there's no reason that it would have shipped separately, then please contact us! Please have your order number ready and a Fan Advocate will be happy to assist you.

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